Passenger Rights in Case of Airport Chaos
After a serious breakdown of the information systems led to chaos at airports and numerous cancelled flights, the question arises: what are the rights of passengers in such cases? According to Sonya Spasova, director of the European Consumer Center, there are still delayed flights, and the rights of passengers in such situations depend on multiple factors. Spasova explains that passengers may not be compensated if airlines have provided all the necessary travel conditions. “It may be accepted that the breakdown is an extraordinary circumstance and no compensation is due.
What to do when your flight is cancelled?
When a flight is cancelled, passengers have the right to request a refund for their ticket within seven days. Airlines are obligated to take care of passengers in case of flight cancellations, providing food, drinks, and accommodation for longer delays. It is important for passengers to keep all receipts for any expenses incurred, as these can be claimed back.
Travel Tips for a Smooth Journey
When traveling, it’s important to stay informed and be prepared for any unexpected changes. Whether you’re traveling solo or with a group, it’s always a good idea to have a backup plan in case of any disruptions to your journey.
“The key is how fast we move and how much money we have,” commented Spasova. The director of the European Consumer Center advises passengers to regularly check their email and phones for timely information about their flights. This is especially important during periods of instability and possible additional delays or cancellations.